General Information

When will I recieve my order?

Orders are shipped every Monday and Friday and are shipped using Next Day Delivery. If delivery cannot be made to your address for reasons under the supplier's control the supplier will inform you as soon as possible.

Do you accept returns?

Should you wish to return any product(s) to us then please, in the first instance, contact our Customer Service team on: +44 7957 543339 or via email to: info@bakingbadinfusions.eu who will advise you accordingly. This will help speed up the returns process and ensure appropriate records are maintained. Address for Returns: Suite 83, 4 Blenheim Court, Peppercorn Close, Peterborough, Cambridgeshire, PE1 2DU

What if I am unhappy with my order?

If you have any queries or concerns with your order please, in the first instance, contact our Customer Service team on: +44 7957 543339 or via email to: info@bakingbadinfusions.eu who will advise you accordingly.

Do you price match?

Here at the The Village Brew we want you to be assured that you are getting both value for money and the very best price on purchases, we also gives you the comfort of a price match promise, meaning that even if you do find the products cheaper elsewhere, you won't be left disappointed. We guarantee to beat any like-for-like quotation!

 

DELIVERY INFORMATION

Shipping Costs

The goods you order will be delivered to the address you give when you place your order. The shipping costs for orders below £40 will be calculated at checkout. Goods will not be shipped until payment has been made.

Orders are shipped out every Monday and Friday and should be with you the next working day. However, orders shipped on Friday do usually, not all the time, get delivered on a Saturday. (A working day is any day other than weekends and bank or other public holidays.)

If delivery cannot be made to your address for reasons under the supplier's control the supplier will inform you as soon as possible.

If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the supplier) then without prejudice to any other right or remedy available to the supplier, the supplier may:

• Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

• Sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.

If you fail to take delivery because you have cancelled your contract under the distance selling regulations the supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the supplier. Should you fail to return the goods, the supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Delivery times given are only an estimate, not a guarantee. A copy of your full terms and conditions is available upon request.

All items are shipped as standard with authority to leave. If you wish to upgrade your postage to signed for and insured please contact us.

How to order with us

1. Find the items you want First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our website. You will also find links to browse lists and tags.
If you know the product code of the item you want you can type this into the search box and find the product straight away. 
You can also find the product you want more quickly by searching by size, colour or price when you find an item that interests you; click the title or name of the item to see its product detail page. Here you will find more information about the items.

2. Add the items to your shopping cart If you want to order an item from BakingBad click the 'Add to Cart' button on the item's product detail page. Once you've added an item to your Cart, use the top navigation bar or the 'Continue shopping' button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Cart at any time by clicking the 'shopping cart' icon at the top of every page of our website.

3. Proceed to checkout Take a moment to review all of the items you've placed in your cart. When you're ready to complete your order click the 'checkout' button. You will be taken to the first page of the order process.

4. Sign in if you're a returning customer enter your email address and password for your account, and click the 'Sign in' button. 
If you're new to BakingBad you need to create an account. You need a password for your account so that when you return to BakingBad , you can use the same delivery address and method of payment you provided during your first order. You will also be able to use your password to make changes to your account information and to track the progress of your order with us.

5. Enter a delivery address Tell us where you would like to have your order delivered, and let us know if any of the items are to be gifts (If so, you'll be given a chance to order gift wrap and add a gift message.)

6. Choose delivery option (which must be selected before 1:30pm on any normal working day to ensure same day dispatch.
The delivery charge for your order will be displayed on the order summary page just before you submit your order.

7. Provide payment information Let us know how you would like to pay for your order. You can pay for your online order using Visa, MasterCard, American Express, Delta, Switch, Maestro or Solo cards. Please note we don't accept Visa Electron for online or telephone orders, we do accept cheques and postal order payments for purchases. All orders must be prepaid, but remember payment will not be taken until we are ready to dispatch the item. 
Enter your credit card number without spaces or dashes. If you have a promotion code to apply to the order, e.g. for free delivery if your order qualifies, please enter it in the box provided.

8. Review and submit your order Check the accuracy all of the information you provided and make any necessary adjustments. You may have instructions relating to delivery this is your opportunity to add these to the order in the 'comments' box. When you are ready, click the 'continue' button to submit your order. Once you place your order, we will send you a confirmation email message. We will send you another email message at the time of dispatch.

9. Check your order status If you would like to review or check the status of your order before it enters the dispatch process; click the 'My Account' link in the top right corner of most pages on our site. This will allow you to view your orders current status.

 

PRICE MATCH GUARANTEE

Here at the BakingBad we want you to be assured that you are getting both value for money and the very best price on purchases, we also gives you the comfort of a price match promise, meaning that even if you do find the products cheaper elsewhere, you won't be left disappointed. We guarantee to beat any like-for-like quotation!

Its so simple - if you make a purchase from our store and then find the exact same products elsewhere for less within 24 hours, we will immediately refund the difference. If you find a cheaper product, before you buy, we'll beat it. This is not applicable in the case of special offers.

All in all, this goes to prove our commitment to offering our customers the highest quality products at the very best prices.

How To Claim

To make a price match guarantee request, just email info@bakingbadinfusions.eu with the following information:

- The name of the website where the product is cheaper.

- A screenshot of the cheaper offer (including the date and time visited).

- The cost of the cheaper product.

- Your name, email address and contact telephone number.

- Your The Village Brew order number.

We will review the details and reply to you via email within two working days.

Upon our acceptance of your price match promise request, please allow 5 days for the refund to be credited as a second transaction on the credit or debit card that was used for the original purchase. The time taken for the refund to appear on the credit or debit card statement varies so the amount may not show on your next statement.

Terms & Conditions

To be valid, any request for a price match guarantee must meet the following conditions:

- The www.thevillagebrew.eu price match promise applies only to UK Internet retailers that have the identical product in stock immediately available (not on request) and the product is priced fully and accurately.

- Prices are compared on product price and when calculating the competitor's total price comparisons will include the cost of the product plus handling and delivery charges as well as any taxes, fees or other charges.

- info@bakingbadinfusions.eu price match promise does not apply to any promotional, special or discounted offers on the other website including, without limitation, discounts or promotions obtained using coupons, vouchers, member discounts or promotional codes.

- info@bakingbadinfusions.eu price match promise is subject to change and can be withdrawn at any time and is only available on purchases made in UK at the discretion of management.